Privacy Policy

 

We are committed to protecting your privacy and managing your personal and health information in accordance with:

• Privacy Act 1988 (Cth)

• Australian Privacy Principles (APPs)

• Health Records and Information Privacy Act 2002 (NSW)

 

What information we collect

We may collect and hold:

• Personal details (name, address, phone, email, date of birth)

• Health information (medical history, symptoms, treatment notes, referrals, imaging)

• Medicare and private health insurance details

• Payment and billing information

• Emergency contact details

 

How we collect your information

We collect information:

• Directly from you (intake forms, consultations, bookings)

• Via our website or online booking systems

• From other healthcare providers (e.g. referrals, imaging reports)

• Through phone, email, or in-person communication

 

Why we collect your informationWe collect, use, and hold your information to:

• Provide osteopathic assessment, diagnosis, and treatment

• Maintain clinical records

• Communicate with you about appointments and care

• Process payments, Medicare, and health fund claims

• Comply with legal and regulatory obligations

 

Consent

By becoming a patient, you consent to the collection and use of your information for your healthcare.

We will seek additional consent if:

• Information is used for another purpose

• Information is shared beyond standard care

 

Disclosure of your information

We may disclose your information to:

• Other healthcare providers (with your consent)

• Medicare or private health insurers

• Government or regulatory bodies where required by law

 

We do not sell or share your information for marketing purposes.

 

Storage and security

We take reasonable steps to protect your information from misuse, loss, or unauthorised access.

This includes:

• Secure electronic practice management systems

• Password protection and restricted staff access

• Secure storage of paper records

• Access and correctionYou have the right to:

• Request access to your personal information

• Request corrections if information is inaccurate

 

Requests should be made in writing. A reasonable fee may apply.

 

Website and cookies

Our website may collect non-identifiable data such as:

• IP address

• Browser type

• Pages visited

 

This helps improve website performance and user experience.

 

Notifiable Data Breaches

As a healthcare provider, we are subject to the Notifiable Data Breaches (NDB) scheme.

If a data breach is likely to result in serious harm, we will:

• Notify affected individuals

• Notify the Office of the Australian Information Commissioner (OAIC)

 

Complaints

If you have a privacy concern, contact:

 

Kyogle Osteopathy & Wellbeing

02 5615 6624

info@kyogleosteopathy.com.au

 

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

 

UpdatesThis policy may be updated from time to time. The latest version will be available on our website.